ekplus8 Privacy Policy

Definitions and Scope

In this policy, “personal information” means information that identifies you or can reasonably be associated with you. “Processing” includes collecting, recording, organising, storing, reviewing, using, sharing, restricting, deleting, or otherwise handling that information. “Services” means the ekplus8 website, user accounts, games, sports betting markets, payment features, promotions, and support functions.

This policy covers information processed directly by ekplus8 and information supplied to ekplus8 by authorised payment, verification, security, analytics, and platform providers. Separate terms may apply to a specific promotion or service. This Privacy Policy should be read together with the Terms & Conditions.

Information We Collect

ekplus8 may collect information you provide during registration, verification, payment, support, and account management. The exact information depends on the service used and the checks reasonably required.

Account and Identity Information

• Legal name, date of birth, gender where relevant, and residential address;
• Email address, Malaysian mobile number, username, and account preferences;
• Government-issued identification, proof of address, and verification images;
• Selfie or liveness-check information where enhanced identity verification is required.

Transaction and Gaming Information

• MYR deposits, withdrawals, account balances, payment references, and transaction history;
• Use of Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, or participating bank routes;
• Game activity, wagers, sports selections, bonus use, wins, losses, and session records;
• Responsible gambling settings, limits, cooling-off periods, and self-exclusion requests.

Technical and Communication Information

• IP address, browser type, operating system, device identifiers, and approximate location;
• Login records, security events, page interactions, and cookie identifiers;
• Messages exchanged with ekplus8 support and records needed to resolve a complaint.

How Personal Information Is Used

ekplus8 processes personal information to create and administer accounts, verify eligibility, provide games and betting markets, record wagers, manage promotions, process transactions, and answer support requests. Account records also allow ekplus8 to display accurate balances and maintain a reliable history of user activity.

Information may be used to detect fraud, payment misuse, account sharing, collusion, automated abuse, money laundering indicators, or attempts to bypass restrictions. ekplus8 may compare account, device, transaction, and verification data where necessary to protect users and platform integrity.

ekplus8 may use activity data to improve navigation, mobile performance, service reliability, and the organisation of content such as slots, live casino, EPL, Liga Super Malaysia, UFC, and live football markets. Where permitted, ekplus8 may also provide relevant account notices or marketing communications. Optional marketing is not required to maintain an ordinary account.

Payments, KYC, and Financial Checks

When you deposit or withdraw, ekplus8 may process the payment method, account-holder name, transaction value, currency, status, reference number, and limited provider details. Full card credentials or banking passwords should never be sent to ekplus8 support. Payments involving Maybank2u, CIMB Clicks, Public Bank online, Hong Leong Connect, DuitNow, FPX, or Malaysian e-wallets may also be subject to the provider's own privacy practices.

Identity verification may be required before a withdrawal or when unusual activity is detected. ekplus8 may request a valid identity document, recent proof of address, selfie verification, payment ownership evidence, or reasonable source-of-funds information. These checks support fraud prevention, age enforcement, financial controls, and the protection of legitimate account holders.

Verification documents must be submitted through the approved secure process. Users should not send sensitive identity files through unsecured chat services. ekplus8 may retain a record of completed verification and the supporting evidence for the period reasonably required by legal, contractual, security, or dispute-resolution obligations.

Cookies and Device Information

ekplus8 may use cookies and similar technologies to maintain login sessions, remember preferences, support security controls, measure platform performance, and understand how pages are used. Essential cookies are required for core account and security functions. Other technologies may support analytics or service improvement where permitted.

Browser controls can be used to remove or block cookies. Blocking essential cookies may prevent login, interrupt MYR transaction flows, or make certain ekplus8 features unavailable. Device and network records may also be reviewed to identify suspicious access, duplicate accounts, or attempts to evade account limits.

Sharing and Disclosure

ekplus8 does not sell personal information as an ordinary business practice. Information may be disclosed to carefully selected providers where necessary to deliver, secure, or administer the service. Such recipients may include payment processors, identity-verification services, hosting providers, game-platform suppliers, fraud-prevention specialists, professional advisers, and customer-support systems.

Service providers should receive only the information reasonably needed for their assigned function and may be subject to confidentiality and data-protection obligations. ekplus8 may also disclose information where required by applicable law, a valid legal process, platform licensing obligations, the investigation of suspected crime, or the protection of users and legitimate business interests.

If the ownership or structure of ekplus8 changes through a merger, reorganisation, financing, or transfer of business assets, relevant information may be transferred as part of that transaction, subject to appropriate confidentiality and lawful-processing requirements.

International Data Transfers

ekplus8 operates in an international digital environment. Personal information may therefore be processed or stored outside Malaysia in locations used by hosting, verification, payment, gaming, security, or support providers. Privacy protections in another jurisdiction may differ from those available in Malaysia.

Where an international transfer requires safeguards, ekplus8 seeks to use reasonable contractual, technical, and organisational measures appropriate to the information and the relevant processing. No cross-border system can eliminate every risk, but ekplus8 reviews provider access and operational necessity when arranging international processing.

Data Retention

ekplus8 retains personal information only for as long as reasonably necessary for the purpose for which it was collected and for applicable legal, security, accounting, anti-fraud, responsible gambling, or dispute-management requirements. Retention periods vary according to the category of information and the status of the account.

Closing an account does not always result in immediate deletion. Transaction, identity, self-exclusion, complaint, or fraud-prevention records may need to remain available after closure. When continued identification is no longer necessary, ekplus8 may delete, anonymise, aggregate, or securely isolate the relevant information.

Information Security

ekplus8 uses reasonable technical and organisational measures designed to protect personal information against accidental loss, unauthorised access, alteration, disclosure, and misuse. Measures may include encrypted connections, authentication controls, access restrictions, monitoring, backups, staff procedures, and incident-response practices.

No internet service can guarantee absolute security. Users must protect their ekplus8 password, mobile device, email account, and one-time verification codes. Passwords should be unique and must not be shared with another person. If you suspect unauthorised access, contact platform support promptly and change any affected credentials.

Your Privacy Rights

Subject to applicable law, identity verification, and relevant exceptions, you may ask ekplus8 to provide information about the personal data held about you, correct inaccurate or incomplete information, review certain processing, withdraw optional marketing consent, or consider a deletion or restriction request.

A request may be refused or limited where ekplus8 must retain information for transaction records, fraud prevention, legal claims, self-exclusion enforcement, regulatory obligations, or the rights of another person. Before acting on a request, ekplus8 may require information sufficient to confirm the requester's identity and authority.

Privacy requests can be raised through live chat on the platform or by using the plain-text support email displayed in the footer. Please describe the request clearly and provide only the information needed to identify the relevant account. ekplus8 will aim to respond within a reasonable period based on the nature and complexity of the request.

Age Protection and Responsible Gambling

ekplus8 is intended only for users aged 21 and above. The platform does not knowingly permit minors to open or operate accounts. Age and identity information may be reviewed during registration, payment checks, or KYC verification. An account may be restricted while age or identity remains unconfirmed.

Information about deposits, losses, session frequency, limits, and account behaviour may be used to support responsible gambling measures. This processing can help administer cooling-off periods, deposit controls, and self-exclusion. Records relating to self-exclusion may remain in place after account closure to help prevent a restricted user from opening another account.

Further information about safer participation and available account controls can be found on the Responsible Gambling page. Gambling should always remain affordable entertainment and should never be treated as a source of income.

Policy Changes and Contact Us

ekplus8 may update this Privacy Policy to reflect changes in services, technology, security controls, provider arrangements, or legal requirements. The latest version will appear on this page with a revised effective date. Where a change materially affects existing processing, ekplus8 may provide an additional account notice where appropriate.

Questions, concerns, or privacy requests may be directed to customer support through live chat on the platform. The ekplus8 support email is displayed as plain text in the footer. To protect your privacy, do not include passwords, one-time codes, or unnecessary identity-document images in an initial enquiry.